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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is designed to test the knowledge and understanding of IT service management principles and practices based on the ITIL 4 framework. ITIL 4 is the latest version of the IT Infrastructure Library (ITIL) framework, which is the most widely adopted framework for IT service management across the globe. The ITIL 4 Foundation Certification Exam is the entry-level certification for IT professionals who want to learn and implement ITIL 4 practices in their organizations.
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ITIL 4 Foundation Exam Sample Questions (Q519-Q524):
NEW QUESTION # 519
Which TWO BEST describe the guiding principles?
Short term
Standards
Recommendations
Long-term
- A. 1 and 2
- B. 1 and 4
- C. 2 and 3
- D. 3 and 4
Answer: D
Explanation:
Explanation
A guiding principle is a recommendation that provides universal and enduring guidance to an organization, which applies in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=A%20guiding%20principle%20is%20a,of%20work
NEW QUESTION # 520
Which is the CORRECT explanation of the 'R' role in a RACI matrix?
- A. This role ensures that activities are executed correctly
- B. This role is involved in providing knowledge and input
- C. This role ensures the flow of information to stakeholders
- D. This role has ownership of the end result
Answer: D
NEW QUESTION # 521
Which is a purpose of the 'relationship management' practice?
- A. To be the entry point and single point of contact for the service provider with all of its users
- B. To systematically observe services and service components
- C. To protect the information needed by the organization to conduct its business
- D. To identify, analyze, monitor, and continually improve links with stakeholders
Answer: D
Explanation:
Reference:
https://wiki.process-symphony.com.au/framework/lifecycle/process/relationship-management-itil-4/
NEW QUESTION # 522
What is NOT within the scope of service catalogue management?
- A. Interfaces between all services and supporting services
- B. Fulfilment of business service requests
- C. Contribution to the definition of services
- D. Interfaces between the service catalogue and service portfolio
Answer: B
NEW QUESTION # 523
Which dimension of service management considers the workflows and controls needed to deliver services?
- A. Value streams and processes
- B. Organization and people
- C. Information and technology
- D. Partners and suppliers
Answer: A
Explanation:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management
NEW QUESTION # 524
......
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